Terms & conditions

Read our special Covid-19 terms and conditions here.

By paying the deposit you automatically agree with the terms and conditions as stated below. Finca Serrato reserves the right to cancel bookings without compensation and refund if these conditions are being violated. If you have questions about your stay at Finca Serrato, please contact us before making a reservation.

Bookings
To make a booking with us the lead guest must be at least 18 years old. The maximum number of staying guests per accommodation is pointed out in the room details details on the website. The lead tenant and his or her registrated fellow travelers are permitted to stay on the property and use its facilities. Any other visitors are only allowed access at the permission of the lessor.

Payments and cancellations
To place a booking you pay the total travel sum. On top of that you pay a security deposit of 100 euros. This amount will be returned within 5 days after your check-out. If you want to change or cancel your booking, let us know as soon as possible.

In case of cancellation, the following rules apply:

– if canceled up to 42 days or more in advance of the arrival date: 100% refund
– if canceled between 41 days and 28 days in advance of the arrival date: 70% refund (down payment)
– if canceled between  27 days and 14 days in advance of the arrival date: 50% refund
– if canceled between 13 days and 48 hours advance of the arrival date and time: 25% refund
– if canceled within 48 hours of the arrival date and time: 0%

It is not possible to reclaim down payments. This risk can be covered by a cancellation insurance.

Check-in and check-out
– Check-in: between 15:00 and 21:00
– Check-out: before 11:00 on the day of departure

Other check-in and check-out times are only possible in consultation with the lessor.

Liability of the tenant
During the stay the tenant and his fellow travelers are fully liable for the accommodations and all other matters that belong to the rented property. Damage caused by the tenant and/or by his or her fellow travelers must be fully reimbursed by the tenant. The tenant is also liable for any other additional costs. At all times the lessor is entitled to hold the tenant liable if the damage caused is not, or not properly settled.

Liability of the lessor/owner
The owner/lessor is not liable nor responsible for damage and inconveniences, such as eg. loss, theft, injury, or any other kind that happens to the tenant, fellow travelers or visitors who are in or around the rented accommodations or on the property of Finca Serrato. If there happens to be such damage or inconveniences, the tenant is obliged to inform the lessor/owner immediately so that they can attempt to avoid or limit the damage or inconveniences.

In case of accidents in or around the accommodations and on the property the lessor/owner can never be held liable or responsible. If the lessor/owner can not fully or partly, or not fulfill any obligation in time due to force majeure (war, strike, restrictive government measures or other extraordinary circumstances, such as natural disasters or water/power failures), the lease can be dissolved by him or her, without the tenant having any right to claim compensation.

WiFi
The WiFi network is available for the tenant and his or her fellow travelers, and is intented for general use such as e-mail, surfing on the internet and social media. The WiFi network is not intented for, nor capable of heavy media streaming, extensive downloads and online gaming.

Smoking
Smoking is forbidden in all accommodations and other than that only allowed in designated areas.

Personal details
By law the lessor is required to keep a register of guests over the age of 18 who stay at Finca Serrato, this includes full names and nationality, and/or passport numbers, place of issue. Our policy surrounding the personal details the tenant provide as part of any booking or enquiry through this website or third party website, including the privacy of those details are explained and set out in the Privacy Policy that is on this website (link privacy policy).

Complaints
If the tenant has a justified complaint this – as far as possible – must be submitted on site. If direct submission is not possible or if the complaint can not be resolved satisfactorily, it must be submitted written and motivated within two weeks after termination of the  rental period. Complaints submitted later will not be accepted and an alleged right of action will lapse.